Welcome to ripleyhorseandrider.co.uk
Please read these terms and conditions carefully. Your statutory rights are not affected by these terms. By using the Ripleyhorseandrider.co.uk website, you are agreeing to be bound by these terms.
We will always aim to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, which we will keep as short and as inconvenient as possible.
Your Account
When using the website, it is your responsibility to ensure that your account details and passwords remain confidential and it is also your responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused, please contact us immediately.
When registering your details, please ensure that the information you provide us with is complete and correct and it is your responsibility to update these details when you visit the site, whether this is to change or remove them.
Ripley Horse & Rider reserves the right to change or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and we will notify you immediately.
Please Note: We are unable to add or amend orders after you press the Buy Now button.
Placing An Order
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query.
When placing an order to purchase goods from Ripley Horse and Rider, you will receive an email confirming receipt of the order and the order details. A contract between you and Ripley Horse and Rider will only take place once the order has been accepted, processed and items dispatched, at which point your credit/debit card will be charged.
Pricing
All products offered for sale by Ripley Horse and Rider are priced in pounds Sterling and include UK VAT at the prevailing rate where applicable. You are responsible for any customs or import duties due when your package reaches its destination country.
Occasionally, despite our best endeavours, products appear mispriced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before dispatch, or cancel the order and notify you accordingly.
Availability
We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, which should be clear at the time of ordering, however if it becomes out of stock whilst you are placing the order, we will inform you. All delivery dates are estimates and are subject to availability.
Payment
We accept online payments through a secure environment by credit or debit card and transactions are shown in pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way.Card fraud is illegal and will always lead to prosecution.
Special Order Items
All items ordered specially and are not part of our usual stock or those with personalisation are non-returnable. Cancellation must be made within a week of placing the order and this MUST be done by telephone on 01483 479565.
Returns
If you find the goods unsuitable or you are not totally satisfied, providing you notify us within 5 working days from receipt of the goods and return to us unsoiled, unused and in the original packaging you will be entitled to an exchange or refund (with the exception of special order items).
We do not give refunds on items returned after 14 days, or damaged goods not notified to us within 5 working days from receipt.
You will be required to arrange and pay for the return, which should be well packed and clearly labeled.
Please note that we will only accept the return if you have notified and agreed this with us first.
It is your responsibility to obtain proof of postage as, should a returned parcel become damaged or lost, we do not provide compensation.
Ripley Horse and Rider
67 High Street
Ripley
Surrey
GU23 6AN
Customs
Goods ordered from Ripley Horse and Rider for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches its destination country. You are liable for any charges at customs in the destination country. Please contact your local customs officer for full details and regulations.
Website Access
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.
You may copy or print details for the sole purpose of using the website while connected to the Internet.
You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.You must not use the website for fraudulent purposes, spamming or any unlawful activity.
Copyright
All content on the website is the property of Ripley Horse and Rider, its affiliates or suppliers and is protected by UK copyright and database laws.
You may not extract or use any content or parts of the content of the website without express written consent.
Liability
The information contained in the website is for information purposes. Ripley Horse and Rider is not providing any recommendations or endorsements to any product or service promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
Jurisdiction
These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.
Links
The website may contain links to other websites. Ripley Horse and Rider is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.
Photography Credits
Photography for the home page and category images are courtesy of photographers www.horsepix.co.uk.
Payment
By CREDIT or DEBIT CARD - we accept all major debit and credit cards (except Diners Club). Your card will not be debited until your goods are dispatched.
By CHEQUE – Please allow 10 working days for your payment to clear. Cheques should be made payable to Ripley Horse and Rider.
Data Protection
Information you provide to Ripley Horse and Rider will be processed and used to provide products ordered, for billing and accounts, to keep records of the transaction and to send you relevant promotions.
Hygiene Regulations
Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, it is regretted that we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974).
Safety Equipment
Owing to the safety and fitting requirements that need to be met when purchasing riding helmets, riding hats and body protectors, Ripley Horse and Rider does not retail these items on its website. Customers are advised to contact or visit the Ripley Horse and Rider High Street shop so that a riding hat or body protector can be properly and correctly fitted.
Guarantee
We guarantee products for 12 months from date of receipt, providing they are used in accordance with manufacturers recommendations and in a manner that is considered to be for the purpose for which it was designed. If you find them unsuitable or you are not totally satisfied, providing you notify us within 5 working days of receipt and return to us within 14 days unsoiled and unused in the original packaging (note you will need to pay costs for sending goods back to us), you will be entitled to an exchange or refund, with the exception of special order items.
Descriptions
Every care has been taken to ensure descriptions, measurements, colours and prices are correct, but we reserve the right to make any changes, which will be notified to you at the time of ordering.
Our Details
Registered address:
Ripley Horse and Rider
67 High Street
Ripley
Surrey
GU23 6AN
Tel: 01483 479565
The Ripleyhorseandrider.co.uk Privacy Notice
We take every care with the information and details that we process about you. We will use that data in a sensible manner. By visiting Ripleyhorseandrider.co.uk you are agreeing to the practices described in this privacy notice.
Any data you provide to us from which we can identify you is controlled by Ripley Horse and Rider, held and processed in accordance with our Data Protection Registration Law governing the terms of use of the website and these terms shall be subject only to the laws of England and Wales.
We use your details to handle orders, deliver products, process payments and communicate with you about our products, services, promotional offers and to update our records and maintain your shopping account.
Changes
Our business constantly changes and our practices will change with it. You should make regular checks on the website to see any latest updates, however we will never materially change our policies without informing our customers.
Ripleyhorseandrider.co.uk Security Notice
We take every precaution to protect your information, whether submitted either online or offline.
Online
When you are asked to enter sensitive details such as payment card details, the information is encrypted using Secure Sockets Layer (SSL) encryption software. This means that it takes the characters you input in and converts them into code for online transmission.
When you are on a secure page, the lock icon button on the bottom of your web browser becomes locked, when you are surfing it will be open or unlocked.
The servers where we store your information ensure that all details are kept in a safe, secure environment.
It is important that you protect your passwords to avoid unauthorised access. Be sure to sign off if using a shared computer. Your access passwords should remain confidential.
Offline
All of your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
DELIVERY
Address
You can either have your goods delivered to your home address or you have the option to enter an alternative delivery address, so that you can have the parcel sent to work or a friend where you know that someone will be there to sign for delivery.
Charges
UK STANDARD DELIVERY £4.95
Despatch will be by post or our contracted carriers and usually takes 2-4 working days. Please Note: This is a signatory service.
EXPRESS £14.95
For urgent items to UK mainland addresses, excluding Northern Scotland (subject to status)
Orders must be received by 12pm to receive next day delivery.
UK SATURDAY £18.95
For guaranteed delivery on a Saturday, excluding Northern Scotland (subject to status).
Orders must be received by 12pm Friday to receive Saturday delivery.
All orders are subject to availability. Delivery times provided exclude Sundays and Public Holidays.
Please note that our carriers normally require a signature on delivery and they do not make timed deliveries
Delivery Outside the UK
We are happy to deliver goods to most places outside the UK. Unfortunately we cannot deliver to the USA. For a delivery quote, please call customer services on 01483 479565.
The prices in this catalogue include VAT at 17.5% where applicable. To calculate the VAT reduction, divide the retail price by 1.175.
Please note that our carriers normally require a signature on delivery and they do not make timed deliveries.
Time
We aim to despatch goods from our warehouse within 48 hours meaning that delivery should take 2 to 4 working days. Occasionally at busy times this may take a little longer. You will be notified by email if it is anticipated that delivery will take longer than our stated time. In exceptional circumstances, please allow 28 days for delivery. We can advise on your delivery if you telephone 01483 479565 for details.
Delivery Method
We are pleased to work in partnership with the Royal Mail and Parcel Force so wherever possible your goods will be sent this way. If an item is particularly heavy or of an irregular shape we will use contracted carriers. Please note that a signature will be required. Should you be out at the time of delivery, a card should be left for you to advise that an attempted delivery was made and for you to contact the appropriate depot to rearrange.
Please read these terms and conditions carefully. Your statutory rights are not affected by these terms. By using the Ripleyhorseandrider.co.uk website, you are agreeing to be bound by these terms.
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